1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the gaming services (the “Service”) provided through cazzygames.com. The Service is owned and operated by 3-102-964713 SRL, with registered address at Barrio Dent, Oficentro Ofident, Oficina 3 (400 metros Norte y 50 metros Este de Auto Mercado), San Pedro, Montes de Oca, Costa Rica. The company is licensed and regulated by the Anjouan Gaming Authority under Licence Number ALSI-202607065-F12 (“Company”, “we”, “us”, “our”).

By registering an account or using the Service, you acknowledge that you have read, understood, and agreed to these Terms. We are committed to operating with honesty, fairness, and transparency in line with the Anjouan Gaming Authority Code of Conduct. All promotions, bonuses, and wagering requirements are disclosed in clear language before you opt in.

These Sportsbook Terms & Conditions must be read in conjunction with the CazzyGames General Terms & Conditions and Privacy Policy. In the event of conflict, the provisions of the General Terms and Privacy Policy shall prevail.

2. Eligibility and Account Requirements

• 2.1 Minimum Age Requirement. You must be at least 18 years old or the legal age of majority in your jurisdiction to register and play.
• 2.2 Verification Checks. We may carry out age, identity, residency, and other verification checks at any time. Your account may be restricted until these checks are completed.
• 2.3 Restricted Jurisdictions. Our services are not available in certain restricted jurisdictions, including the United States, United Kingdom, France, Netherlands, Germany, Spain, Italy, Denmark, Sweden, Belgium, Austria, Australia, Curaçao, Ukraine, Cyprus, Malta, Singapore, Israel, South Africa, Belarus, Iran, Iraq, Syria, North Korea, Sudan, South Sudan, Libya, Afghanistan, Cuba, Democratic Republic of Congo, and Zimbabwe.
• 2.4 Lawful Use. You are responsible for ensuring that your use of the Sportsbook is lawful in your location. The use of VPNs, proxies, anonymizers, or false information to bypass restrictions is strictly prohibited. Players are solely responsible for ensuring that their use of the Service complies with local laws and regulations. CazzyGames accepts no liability for breaches of jurisdictional restrictions by players.
• 2.5 Account Ownership. Accounts may only be opened by natural persons for personal entertainment purposes. They cannot be opened or operated on behalf of another person, company, or organization.
• 2.6 Compliance Obligations. You must provide accurate and up-to-date information when requested. Failure to complete verification checks may result in restrictions or denial of access. Players must promptly notify Customer Support of any changes to personal information, including residency, payment details, or verification documents. Failure to update information may result in account restrictions or closure.

3. Account Registration & Security

• 3.1 One account per player.
• 3.2 Accounts subject to KYC, PEP, sanctions, and source-of-funds checks.
• 3.3 Two-factor authentication recommended.
• 3.4 Fraudulent activity (multi-accounting, bonus abuse, bots, collusion) results in closure and forfeiture of funds.

4. Deposits & Withdrawals

• 4.1 Deposits. All deposits must be made in your own name. The minimum deposit is USD 20 or currency equivalent. Deposits are monitored under applicable compliance requirements, including the FATF Travel Rule where relevant.
• 4.2 Withdrawals. Cash deposits must be wagered at least once (1× turnover) before withdrawal. The maximum withdrawal limit is USD 5,000 per week or currency equivalent. Auto-withdrawals are available up to USD 499 per transaction, limited to one every 24 hours. Manual withdrawals are processed within 24 to 72 hours, subject to verification. Wherever possible, withdrawals must be made to the same payment method used for deposits.
• 4.3 Segregated Accounts. Player balances are safeguarded in segregated accounts separate from operational funds. These accounts are maintained with licensed financial institutions and subject to independent audits.

5. Bonuses & Promotions (Sportsbook Specific)

• 5.1 Scope. Sportsbook bonuses include free bets, risk-free wagers, rebates, enhanced odds, and promotional credits. All terms are disclosed clearly before opt-in.
• 5.2 Eligibility. Bonuses are not available to self-excluded players or those with responsible gaming restrictions. Players must complete KYC, PEP, sanctions, and source-of-funds checks before bonuses can be activated.
• 5.3 Free Bets. Free bets carry no cash value, with only net winnings withdrawable. They typically expire within seven days unless otherwise stated.
• 5.4 Risk-Free Wagers. Refunds are issued only as bonus credit, expiring within 14 days and subject to wagering requirements. Frequency is capped at one per week.
• 5.5 Wagering Requirements. Requirements range from 1× to 35× depending on the promotion. The maximum bet with bonus funds is USD 50 or 10% of the bonus amount, whichever is lower. Requirements must be met within 30 days unless otherwise stated.
• 5.6 Qualifying Wagers. Minimum odds of 1.50 apply. Eligible bet types include single, accumulator, and system bets. Cash-outs are excluded.
• 5.7 Prohibited Strategies. Arbitrage, matched betting, hedging, or use of bots/scripts are prohibited. Breaches result in forfeiture and possible account closure.
• 5.8 Settlement Rules. Voided wagers and push/draw no bet outcomes are excluded. Accumulators with voided legs count only settled legs.
• 5.9 Maximum Winnings Cap. Bonus-derived winnings are capped at USD 12,500 (or currency equivalent) per settlement. The overall maximum payout per player, per settlement, is USD 20,000 (or currency equivalent), inclusive of any bonus-derived winnings.
• 5.10 Regulatory Safeguards. All bonus terms are subject to audit by the Anjouan Gaming Authority.

6. Responsible Advertising

Ensures promotions are displayed honestly, with wagering requirements and expiry dates visible. It prohibits targeting minors, self-excluded players, or vulnerable individuals. Responsible gaming links must appear on all promotional pages.

• 6.1 Promotions displayed with clear disclosure of wagering requirements, expiry, and max win caps before opt-in.
• 6.2 No targeting of minors, self-excluded players, or vulnerable persons.
• 6.3 Responsible gaming resource links displayed on all promotional pages.

7. Anti-Fraud & AML

• 7.1 Continuous monitoring for suspicious activity, match-fixing, irregular patterns.
• 7.2 Source of Funds/Wealth checks may be required before withdrawals.
• 7.3 Escalation matrix: flagged transactions reviewed within 48 hours.
• 7.4 Appointment of a designated AML/CTF Compliance Officer.
• 7.5 Suspicious transactions reported to the Anjouan Gaming Authority.
• 7.6 Cooperation with regulators, integrity bodies, and law enforcement.

8. Complaints & Dispute Resolution

Provides a clear, step-by-step process for handling complaints. It requires acknowledgement within 24 hours, interim updates for complex cases, and resolution within 28 days. If unresolved, complaints escalate to arbitration approved under Anjouan licensing. Players can access complaint records, and regulators can request them for audits.

Step 1 — Contact Customer Support

Players should first contact our Customer Support Team via Live Chat or email. Most issues can be resolved at this stage.

Step 2 — Escalation to Support Manager

If unresolved, players may request escalation to a Customer Support Manager, who will conduct a detailed review and provide a comprehensive response.

Step 3 — Formal Complaint Submission

If the issue remains unresolved, players may submit a formal complaint via the CazzyGames Complaints Form. Each complaint is logged, assigned a Case ID, and tracked until resolution.

Step 4 — Investigation & Response Timeframes

• Acknowledgement: Within 24 hours of receipt.
• Interim Updates: Provided for complex cases requiring extended investigation.
• Full Response: Within 28 days of formal complaint submission.

Step 5 — Escalation Beyond CazzyGames

If a complaint remains unresolved, players may escalate to:

• Senior management review, or
• Independent arbitration approved under Anjouan licensing.

Arbitration decisions are final and binding.

Step 6 — Access to Complaint Records

Players may request a copy of their complaint file, subject to applicable data-protection requirements.

Step 7 — Regulatory Oversight

CazzyGames will provide complaint records to the Anjouan Gaming Authority upon request and cooperate fully with regulatory audits, investigations, and dispute resolution processes.

9. Governing Law & Regulatory Cooperation

Confirms that the Terms are governed by Anjouan law. It requires cooperation with audits and investigations and mandates reporting material changes in ownership or operations within 7 days. This ensures regulatory oversight and accountability.

• 9.1 Governed by the laws of Anjouan, Union of Comoros.
• 9.2 Cross-border disputes subject to arbitration under the Anjouan licensing authority.
• 9.3 CazzyGames will cooperate fully with the Anjouan Gaming Authority in audits, compliance reviews, and investigations.
• 9.4 Material Change Notification. Any material changes in ownership, management, or operational structure will be reported to the Anjouan Gaming Authority within 7 days.

10. Finality of Decision

• 10.1 Operator decisions are binding but subject to regulatory or arbitration review. This balances operator authority with player protection.

11. Responsible Gaming

Outlines tools for safe play: self-exclusion, deposit limits, loss limits, session limits, and cooling-off periods. Reality check pop-ups remind players of time spent. Mandatory limits may be applied if risky behaviour is detected. Links to support organisations are provided.

• 11.1 Tools — self-exclusion, deposit/loss/session limits, cooling-off periods.
• 11.2 Reality check pop-ups remind players of time spent.
• 11.3 Mandatory limits applied if risky behaviour is detected.
• 11.4 Support links: GamCare, Gambling Therapy, Gamblers Anonymous.

12. Data Protection & Privacy

• 12.1 Compliance with GDPR-equivalent standards.
• 12.2 Player data collected, stored, and processed securely.
• 12.3 Shared only with regulators or authorized third parties.
• 12.4 Players may request access, correction, or deletion of data. Data handling under these Sportsbook Terms is governed by the CazzyGames Privacy Policy. Categories of data collected include identity, account credentials, technical usage data, financial records, and communications. Data may be shared with regulators or authorized third parties where legally required.

13. Related Policies

For more information, please refer to the following:

• Privacy Policy
• Bonus Policy
• Responsible Gaming Policy
• Complaints Procedure
• Withdrawal Policy
• KYC Policy
• Refund Policy
• Fair Gaming / RNG Page
• Self-Exclusion Policy