1. Personal Data We Collect

All information we collect and hold about you is referred to in this Policy as "Personal Data". We collect Personal Data in the following categories:

• Identity and Contact Information: your full name, date of birth, age, gender and email address.
• Account Credentials: your account username and password, stored in encrypted form.
• Technical and Usage Data: your IP address, device information, browser type and details of how you interact with the Website and Service.
• Financial and Transactional Data: your deposit and withdrawal history, payment method details and account balance records.
• Communications and Feedback: your responses to surveys, customer satisfaction ratings and any correspondence submitted to our support team.

Some Personal Data is provided directly by you during registration or when you contact us. Other data is collected automatically through your use of the Service. We may also receive certain information from regulated third-party service providers where we have a legitimate basis to do so.

We collect and process your Personal Data only with your consent, or where otherwise permitted by applicable data protection law. You will be asked to agree to this Privacy Policy at the point of registration.

2. How We Use Your Personal Data

We use the Personal Data we collect for the following purposes:

• To process deposits, withdrawals and all financial transactions associated with your account.
• To verify your identity and carry out Know Your Customer (KYC) checks in compliance with our regulatory obligations.
• To fulfil our legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• To provide responsive and effective customer support.
• To protect the security and integrity of your account and prevent unauthorised access.
• To detect, investigate and prevent fraud, money laundering and other unlawful activity.
• To analyse player behaviour and service usage patterns for the purpose of improving the quality and functionality of our Service.
• To send marketing communications relating to promotions, bonuses and new features where you have consented to receive such communications. You may withdraw this consent at any time.

3. Sharing and Disclosure of Personal Data

We treat your Personal Data with the strictest confidence. We do not sell your Personal Data to third parties under any circumstances.

We may, however, share your Personal Data with the following categories of recipients where necessary and on a lawful basis:

• Trusted business partners and third-party service providers engaged to support our operations, including payment processors, identity verification providers, fraud-prevention services and technical infrastructure providers. Such providers are contractually required to handle your data securely and only for the purposes for which it is shared.
• Other entities within the CazzyGames corporate group where necessary for the operation and administration of the Service.
• Competent regulatory authorities, law-enforcement agencies or other public bodies where we are required to do so by law or a binding legal order.

We may also disclose your Personal Data where necessary to enforce our Terms and Conditions, protect the rights, property or safety of the Company, our employees or users, or where we have an overriding legitimate interest in doing so.

If the Company undergoes a merger, acquisition, restructuring or sale of all or part of its assets, we will notify you in advance of any transfer of your Personal Data to a new entity and ensure that your rights under this Policy are preserved.

4. Data Storage and Security

CazzyGames is committed to maintaining the security and confidentiality of your Personal Data. We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures are reviewed and updated regularly in line with industry best practice and applicable data protection law.

Your account password is stored in encrypted form and is never accessible to our staff in plain text. We strongly recommend that you choose a strong, unique password for your account and do not share it with any third party.

5. Your Rights

As a registered user of the Service, you have the following rights in relation to your Personal Data:

• The right to access your Personal Data and receive a copy of the information we hold about you.
• The right to rectify inaccurate or incomplete Personal Data held by us.
• The right to request erasure of your Personal Data, subject to our legal retention obligations.
• The right to request information about how your Personal Data is collected, used, shared and protected.
• The right to withdraw your consent to data processing at any time. Withdrawal of consent may affect your ability to continue using the Service.
• The right to opt out of marketing communications at any time by using the unsubscribe option in the relevant communication or contacting our support team.
• The right to lodge a complaint with a competent data protection supervisory authority if you believe your rights have been infringed.

To exercise any of the rights described above, or if you have questions or concerns regarding how we handle your Personal Data, please contact our Customer Support team. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the Website to enhance your browsing experience, remember your preferences and analyse how the Service is used. Cookies are small text files stored on your device when you visit the Website.

You may configure your browser to refuse all or certain categories of cookies. Please be aware that disabling cookies may affect the functionality of certain features of the Service. For full details of the cookies we use and how to manage them, please refer to our separate Cookie Policy.

7. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or our data-protection practices, please contact us by email at support@cazzygames.com or through the support widget available on the Website. We take privacy enquiries seriously and are committed to addressing concerns promptly and transparently.