KYC (Know Your Customer) Policy
Player information and identity verification requirements.
3-102-964713 SRL strictly adheres to "Know Your Customer" (KYC) principles to prevent financial crime and money laundering through rigorous customer identification and due diligence procedures.
The Company may request KYC documents at any time to establish user identity and location on cazzygames.com. Services, payments, or withdrawals may be restricted until identity is sufficiently verified, or for any other reason at our sole discretion within the applicable legal framework.
Due Diligence Levels
Simplified Due Diligence
Applied to very low-risk transactions below the defined threshold.
Customer Due Diligence
Standard check used for most user verification and identification cases.
Enhanced Due Diligence
Applied to high-risk customers, large transactions, or complex cases.
When is Full KYC Required?
Full KYC verification is mandatory under the following circumstances:
- A user's cumulative deposit amount exceeds 5,000 EUR
- Upon any withdrawal request
- Whenever a transaction is deemed suspicious (regardless of amount)
Required Documents
Upon request, you must provide legible copies of the following documents:
- Government-issued photo ID (front and back if applicable)
- Selfie with ID (a clear photo of you holding your identity document)
- Proof of Address (bank statement or utility bill)
KYC Process Guidelines
1. Proof of Identity
- Document must be signed and valid (valid for at least 3 months from submission)
- Full name must exactly match the registered account name
- Account holder must be at least 18 years old
- Issuing country must not be on the restricted jurisdictions list
Restricted Countries: Austria, France and territories, Germany, Netherlands and territories, Spain, Comoros Union, United Kingdom, United States and territories. All FATF blacklisted countries and jurisdictions prohibited by Anjouan OFA.
2. Proof of Address
- Accepted documents: official bank statement or utility bill
- Full name must match account information and provided ID
- Document must be dated within the last 3 months
- Country of residence must not be on restricted jurisdictions list
3. Selfie with ID
- Facial features must visibly match the submitted ID photo
- ID presented in selfie must be the exact same document submitted as proof of identity
Processing and Outcomes
- If verification fails, the reason is documented and a support ticket is created. The ticket number and complete explanation are communicated to the user.
- Once all required documents are received and approved, the account will be fully verified.