Self-exclusion Policy

At CazzyGames, we genuinely care about your wellbeing. Gambling should be enjoyable, and we are fully committed to ensuring it stays that way. If gambling has stopped being fun or is causing harm, we are here to help without judgement and without delay.

What Is Self-Exclusion?

Self-exclusion allows you to voluntarily freeze your account and stop gambling with us for a defined period. Unlike a standard account closure, a self-excluded account cannot be reactivated under any circumstances until the exclusion period has fully ended and the required procedures are completed.

Signs You May Need Self-Exclusion

• You have lost interest in family, friends, or hobbies due to gambling.
• You have hidden or lied about the money or time you spend gambling.
• You gamble until all your money is gone, or chase losses immediately after.
• Gambling affects your work, studies, or mental health.
• Family or friends have expressed concern about your gambling.
• Arguments, frustrations or disappointments make you want to gamble again.

How to Request Self-Exclusion

Contact our Responsible Gambling team via email at support@cazzygames.com or through Live Chat (available 24/7). All requests are processed within 24 hours and confirmed in writing.

Self-Exclusion Process

Exclusion periods available: 1 month, 3 months, 6 months, 1 year, 3 years, or permanent. The minimum period is one month. Once active:

• Your account is frozen and no bets can be placed.
• All marketing communications — emails, SMS, and bonus offers — are stopped immediately.
• Your account funds are kept secure and available for withdrawal after the exclusion ends.
• Active bonuses are forfeited upon exclusion.
• After expiry, a mandatory 7-day cooling-off period applies before any reactivation is considered. Reactivation requests are reviewed within 5 business days and may be declined if we believe gambling-related risk remains.

Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account at any time. Limit reductions take effect immediately. Limit increases only take effect at the end of the current limit period, giving you time to reconsider. Minimum limit duration is one week. Contact support to set or adjust your limits.

Additional Recommendations

• Self-exclude from all other gambling operators you use.
• Register with GamStop, or your national self-exclusion scheme to exclude from multiple operators at once.
• Remove CazzyGames from your browser favourites and delete all social media links.
• Reach out to a trusted person in your life for support.