Dispute Resolution Policy

At CazzyGames, we are committed to providing a fair, transparent, and enjoyable gaming experience for all our users. We understand that disputes may occasionally arise, and we have established the following Dispute Resolution Policy to address and resolve such issues promptly and equitably.

1. Scope of the Policy

This policy applies to all disputes related to gaming activities, transactions, account management, or any other services provided by CazzyGames. Disputes may include, but are not limited to, issues with game outcomes, cryptocurrency transactions, account suspensions, or bonus disputes.

2. Initial Dispute Submission

If you encounter an issue, please contact our Customer Support team within seven (7) days of the incident. You can reach us via:

• Email: support@cazzygames.com
• Live Chat: Available on our website 24/7
• Support Ticket: Submit a ticket through your account dashboard

When submitting a dispute, please provide:

• Your CazzyGames account details (username or registered email)
• A clear description of the issue, including relevant dates and times
• Any supporting evidence, such as screenshots or transaction IDs

3. Review Process

Upon receiving your dispute, our Customer Support team will:

1. Acknowledge receipt of your complaint within 24 hours.
2. Conduct a thorough investigation, which may involve reviewing game logs, transaction records, or other relevant data.
3. Provide a response within five (5) business days, outlining our findings and proposed resolution.

4. Escalation

If you are dissatisfied with the initial resolution, you may escalate the matter to our Dispute Resolution Team by replying to the response email or submitting a new ticket with the subject “Escalation Request.” Please include:

• The original dispute details
• The reason for your dissatisfaction with the initial resolution

The Dispute Resolution Team will review the case and provide a final decision within ten (10) business days.

5. Fairness and Transparency

CazzyGames uses provably fair algorithms for all games, ensuring transparency and randomness in outcomes. You may verify game results using the tools provided on our platform. For cryptocurrency transactions, we maintain secure and auditable records on the blockchain.

6. External Mediation

If the dispute remains unresolved after escalation, you may seek external mediation through a recognized third-party dispute resolution service. CazzyGames will cooperate fully with any such service, provided it is reputable and impartial. Please note that any costs associated with external mediation may be borne by the user, unless otherwise agreed.

7. Account Restrictions During Disputes

While a dispute is under review, CazzyGames reserves the right to temporarily restrict access to your account or specific features to prevent further issues. You will be notified if such measures are taken.

8. Contact Information

For all dispute-related inquiries, please contact:

• Email: support@cazzygames.com
• Website: www.cazzygames.com/support

9. Policy Updates

CazzyGames reserves the right to update this Dispute Resolution Policy at any time. Changes will be communicated via email or through our website, and continued use of our services constitutes acceptance of the updated policy.

We value your trust and strive to resolve all disputes fairly and efficiently. Thank you for choosing CazzyGames.