Complaints & Dispute Resolution
At CazzyGames, we are committed to resolving player concerns quickly and fairly. Our complaints process follows clear steps to ensure transparency and compliance with Anjouan regulations.
Step 1 — Contact Customer Support
All complaints must begin with our Customer Support Team, available via Live Chat or email. Most issues can be resolved at this stage.
Step 2 — Escalation to a Support Manager
If your query cannot be resolved, you may request escalation to a Customer Support Manager, who will review your case in detail and provide a more comprehensive response.
Step 3 — Formal Complaint Submission
If you remain dissatisfied, you can submit a formal complaint using our CazzyGames Complaints Form. This form collects all necessary details for a full investigation. Once submitted, your complaint will be logged and assigned a Case ID.
Step 4 — Investigation & Response Timeframes
We aim to acknowledge all complaints within 72 hours.
A full response is typically provided within 28 days.
If more time is required, you will be informed.
Step 5 — Escalation Beyond CazzyGames
If unresolved, complaints may be escalated to senior management or an independent arbitration body approved under Anjouan licensing. Arbitration decisions are final and binding.
Step 6 — Access to Complaint Records
Players may request a copy of their complaint file, subject to data‑protection requirements.