Refund Policy

The objective of Our Casino is to ensure a transparent and equitable gaming environment for all participants. This Refund Policy outlines the specific circumstances and procedures under which a refund may be authorized in the event of technical irregularities. We are dedicated to delivering a superior gaming experience and recognize that procedural anomalies may occur; consequently, this policy has been established to provide a fair and structured resolution process.

1. Eligibility

The following criteria must be satisfied for a refund request to be considered for processing:

• Account information, including full legal name and date of birth, must align precisely with valid government-issued identification to ensure platform security.
• Users are required to notify the Customer Support department immediately upon detection of a technical irregularity within 12 hours of incident and must cease all gameplay until the issue is resolved.
• The account holder must be in full compliance with the Terms and Conditions, with no record of fraudulent activity or account abuse.

2. Refund Types

We handle refunds in two main ways:

• Real Money Refund: If a game breaks or a technical fault stops you from finishing a game round, we’ll happily refund the cash you staked for that round.
• Bonus Refund: If the same thing happens while you were using a bonus, we will refund the value of the bonus funds you used.

Please Note: We only issue refunds for proven technical issues or game malfunctions. Unfortunately, we can’t offer refunds if you simply change your mind or for losses that happen during normal fair gameplay.

3. Refund Limits

• The maximum reimbursable amount for a single occurrence is capped at $100 (or the equivalent in the relevant currency). In instances where the refund exceeds this limit, the company may distribute the total amount across several separate transactions.
• Upon formal approval of a request, the disbursement is typically processed within 3–5 business days. The final availability of funds remains subject to the processing timelines of the user’s financial institution and selected payment method.

4. Keeping Things Secure

We take security and fraud prevention seriously. We may need to ask for extra documents to confirm who you are, your age, and your payment method. We can’t process a refund until all these security checks are complete.

Also, we reserve the right to say no to a refund if we believe there has been:

• Fraud, cheating, or misuse of the refund system.
• A violation of our Terms and Conditions.

5. Changes to the Policy

We reserve the right to amend or modify this refund policy at any time without prior notice. It is your responsibility to check for updates and changes.

Playing Responsibly (This is Important!)

We believe gambling should always be fun and entertaining, never a problem.

• Remember, you must be 18 or older (or the legal age in your area) to play.
• If you ever feel like you’re losing control, please use our helpful tools right away! We offer ways to set limits on deposits, check your playing time, take a time-out, or completely self-exclude.
• Confidential help is available. For advice and support, please visit BeGambleAware.org or call your local gambling support line.

Need help setting up any of these features? Just reach out to our Customer Support team.

Got a Question?

If you have any questions about this policy or need to request a refund, please contact our friendly Customer Support team at support@cazzygames.com.