KYC (Know Your Customer)
Player information & identity verification requirements.
The Novatrix Group Ltd (ID: 000047582), registered at 9 Barrack Road, Belize City, Belize ("Company"), adheres to “Know Your Customer principles” to prevent financial crime and money laundering through client identification and due diligence.
The Company may request KYC documentation at any time to establish a user's identity and location on cazzygames.com. Services, payments, or withdrawals may be restricted until identity is sufficiently verified, or for any other reason at our sole discretion under the applicable legal framework.
Due Diligence Levels
SDD
Simplified due diligence — applied to extremely low-risk, below-threshold transactions.
CDD
Customer due diligence — standard check used for most verification and identification cases.
EDD
Enhanced due diligence — applied to high-risk customers, large transactions, or special cases.
When is full KYC required?
Full KYC is compulsory when a user's aggregate lifetime deposits exceed EUR 5,000, when any withdrawal is requested, or when a transaction is deemed suspicious — regardless of amount.
Documents you will need to upload
- Government-issued photo ID (front and back where applicable)
- A photo of yourself holding the ID (selfie with ID)
- A bank statement or utility bill as proof of residence
KYC Process Guidelines
1. Proof of identity
- Document must be signed
- Full name must match the name on the account
- Document must be valid for at least 3 more months
- Account holder must be 18 years of age or older
- Issuing country must not be a restricted jurisdiction (see below)
Restricted countries: Austria, France & territories, Germany, Netherlands & territories, Spain, Union of Comoros, United Kingdom, USA & territories. All FATF blacklisted countries & jurisdictions banned by Anjouan OFA.
2. Proof of residence
- Accepted documents: bank statement or utility bill
- Full name must match the account and be identical to the provided ID
- Document must have been issued within the last 3 months
- Country of residence must not be a restricted jurisdiction (same list as above)
3. Selfie with ID
- The person in the photo must visibly match the photo on the submitted ID
- The ID shown in the selfie must be the same document submitted as Proof of Identity verify the photo and ID number match
Notes on the KYC Process
- 1. If verification is unsuccessful, the reason is documented and a support ticket is created. The ticket number and a full explanation are communicated back to the user.
- 2. Once all required documents have been received and approved, the account will be fully verified.