CazzyGames Privacy Policy

Last Updated: 26th May 2026

This Privacy Policy sets out how Novatrix Group Ltd. ("we", "us", or "the Company"), the operator of cazzygames.com ("the Website"), collects, uses, stores, and protects the personal information of individuals who access and use our services (collectively, the "Service"). We are committed to handling your information with the highest standards of transparency, integrity, and security.

This Privacy Policy should be read alongside our Terms and Conditions. By registering an account and using the Service, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. We will notify you of any material changes prior to them taking effect. We encourage you to review this Policy regularly to stay informed about how we protect your information.

1. Personal Data We Collect

All information we collect and hold about you is referred to in this Policy as "Personal Data". We collect Personal Data in the following categories:

Identity and Contact Information: your full name, date of birth, age, gender, and email address.
Account Credentials: your account username and password (stored in encrypted form).
Technical and Usage Data: your IP address, device information, browser type, and details of how you interact with the Website and Service.
Financial and Transactional Data: your deposit and withdrawal history, payment method details, and account balance records.
Communications and Feedback: your responses to surveys, customer satisfaction ratings, and any correspondence submitted to our support team.

Some Personal Data is provided directly by you during registration or when you contact us. Other data is collected automatically through your use of the Service. We may also receive certain information from regulated third-party service providers where we have a legitimate basis to do so.

We collect and process your Personal Data only with your consent, or where otherwise permitted by applicable data protection law. You will be asked to agree to this Privacy Policy at the point of registration.

2. How We Use Your Personal Data

We use the Personal Data we collect for the following purposes:

To process deposits, withdrawals, and all financial transactions associated with your account;
To verify your identity and carry out Know Your Customer (KYC) checks in compliance with our regulatory obligations;
To fulfil our legal and regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
To provide responsive and effective customer support;
To protect the security and integrity of your account and to prevent unauthorised access;
To detect, investigate, and prevent fraud, money laundering, and other unlawful activity;
To analyse player behaviour and service usage patterns for the purposes of improving the quality and functionality of our Service;
To send you marketing communications relating to promotions, bonuses, and new features, where you have consented to receive such communications. You may withdraw this consent at any time.

3. Sharing and Disclosure of Personal Data

We treat your Personal Data with the strictest confidence. We do not sell your Personal Data to third parties under any circumstances.

We may, however, share your Personal Data with the following categories of recipients, where necessary and on a lawful basis:

Trusted business partners and third-party service providers engaged to support our operations, including payment processors, identity verification providers, fraud prevention services, and technical infrastructure providers. All such providers are contractually obligated to handle your data securely and only for the purposes for which it is shared;
Other entities within the CazzyGames corporate group, where necessary for the operation and administration of the Service;
Competent regulatory authorities, law enforcement agencies, or other public bodies, where we are required to do so by law or by a binding legal order.

We may also disclose your Personal Data where necessary to enforce our Terms and Conditions, to protect the rights, property, or safety of the Company, our employees, or our users, or where we have an overriding legitimate interest in doing so.

We may transfer your Personal Data to recipients in countries outside your jurisdiction, including within the European Union ("EU") and the European Free Trade Association ("EFTA") area. Where such transfers occur, we will ensure that appropriate safeguards are in place to protect your data in a manner consistent with this Privacy Policy and applicable law.

In the event that the Company undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, we will notify you in advance of any transfer of your Personal Data to a new entity, and ensure that your rights under this Policy are preserved.

4. Data Storage and Security

CazzyGames is committed to maintaining the security and confidentiality of your Personal Data. We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated regularly in line with industry best practice and applicable data protection legislation.

Your account password is stored in encrypted form and is never accessible to our staff in plain text. We strongly recommend that you choose a strong, unique password for your account and that you do not share it with any third party.

Where you request the deletion of your account, we will take reasonable steps to remove your Personal Data from our active systems. However, we are required by law to retain certain categories of Personal Data for specified periods following account closure — for example, for the purposes of fraud prevention, financial record-keeping, and compliance with our regulatory obligations. Such retained data will be securely stored and accessed only as required.

5. Your Rights

As a registered user of the Service, you have the following rights in relation to your Personal Data:

The right to access your Personal Data and to receive a copy of the information we hold about you;
The right to rectify any inaccurate or incomplete Personal Data we hold;
The right to request the erasure of your Personal Data, subject to our legal retention obligations;
The right to request information about how your Personal Data is collected, used, shared, and protected;
The right to withdraw your consent to data processing at any time. Please note that withdrawal of consent may affect your ability to continue using the Service;
The right to opt out of receiving marketing communications at any time, by following the unsubscribe link in any such communication or by contacting our support team;
The right to lodge a complaint with a competent data protection supervisory authority if you believe your rights have been infringed.

To exercise any of the rights described above, or if you have any questions or concerns about how we handle your Personal Data, please contact our Customer Support team. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the Website to enhance your browsing experience, remember your preferences, and analyse how our Service is used. Cookies are small text files stored on your device when you visit the Website.

You may configure your browser settings to refuse all or certain categories of cookies. Please be aware that disabling cookies may affect the functionality of certain features of the Service. For full details of the cookies we use and how to manage them, please refer to our separate Cookie Policy.

7. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data protection practices, please contact us by email at support@cazzygames.com or by using our site support widget function. We take all privacy enquiries seriously and are committed to addressing your concerns promptly and transparently.

back to homepage